Business Process Automation does seem self-explanatory, but there is plenty built into this term. When we think of business efficiency, effort, labor hours, and resources, we tend to think of improvements as new sweeping business practices, or big software implementations. We have all worked in organizations that are resistant to change. We have heard repeatedly, "That's just the way it's always been done." If you have ever been involved in a big rollout with many users, you understand first-hand how difficult it can be to drive change.
